SUPPORT
yamago Support
Questions about using the app and bug reports are handled through the contact details on this page.
Contact
For questions, bug reports or requests, please email us. We usually reply within two to three business days.
info@hapiveri.comWhen reporting a bug, it helps us resolve it faster if you include your iPhone / Apple Watch model, your iOS version and what happened.
Frequently asked questions
Does yamago cost anything?
For the first 30 days, every feature is free. From day 31, starting a new recording requires yamago PRO, an auto-renewable subscription (monthly or annual).
Viewing your past records and exporting GPX are always free. Please check the App Store for pricing.
My track stops partway through a recording
If location access is set to “While Using the App”, GPS recording stops when the screen turns off. In iOS, go to Settings → yamago → Location and choose “Always”.
With this setting, your track keeps recording in the background even with the screen off while you hike. Your location is never sent off your device.
Heart rate does not appear on my Apple Watch
Check that yamago is running on your Apple Watch. The Watch app opens automatically when you start recording on iPhone; if it does not, open yamago on the Watch manually.
Also check that Health integration is turned on in yamago’s settings on iPhone, and that yamago is allowed in iOS Settings → Health → Data Access & Devices → yamago.
The Health connection screen never finishes
If connecting takes more than 15 seconds, it stops automatically and shows a guide to iOS Settings. You can also grant access directly in iOS Settings → Health → Data Access & Devices → yamago.
Can I see the map on mountains with no signal?
Yes. When you start recording, yamago automatically saves the topographic map (GSI, Geospatial Information Authority of Japan) around you, and uses it to show the map and your location when you lose signal.
You can also choose an area in Settings and save it in advance. The topographic maps cover Japan.
Where can I cancel PRO or restore a purchase?
yamago PRO is an auto-renewable App Store subscription. Manage or cancel it on your iPhone under Settings → your Apple Account at the top → Subscriptions. After cancelling, PRO features remain available until the end of the period you have paid for.
To restore a purchase, for example after changing phones, sign in with the same Apple Account and tap “Restore Purchases” on the PRO screen in the app.
Where is my data stored, and how do I delete it?
Your hiking records are stored only on your device and in your own iCloud (private database). Neither the developer nor any third party can access their contents.
To delete your account and all records, use Settings → Delete Account in the app.
Policies
About
yamago is developed and operated by HAPIVERI Healthcare.ai.
Weather data is provided by Apple Weather. Data sources